Refund policy

Refund & Return Policy

Last Updated: September 3, 2026

At JP Planters, we take pride in providing high-quality FRP planters, sculptures and home décor products. We carefully inspect and securely pack every order before dispatch.

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect or substantially different product from what was ordered, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • The product is received damaged or broken.

  • The product has a manufacturing defect.

  • You receive a wrong product, size or variant due to an error on our part.

  • The product received is materially different from the product description or specifications provided on our website.

  • The product is damaged during transportation.

Return requests must generally be raised within 48 hours of delivery.

For transit-damaged products, customers are required to provide clear photographs and/or an unboxing video showing the condition of the package and product.

2. Products Not Eligible for Return

Returns or refunds will generally not be accepted for:

  • Products damaged due to improper handling, installation, assembly or use after delivery.

  • Products that have been modified, painted, drilled, cut or otherwise altered by the customer.

  • Products damaged due to negligence, accidents or improper storage.

  • Products showing signs of normal wear and tear.

  • Products returned without original packaging where the packaging is reasonably necessary for safe transportation.

  • Customized, personalized or specially manufactured products, unless the product is defective, damaged in transit or incorrectly supplied by JP Planters.

  • Products returned after the applicable return period.

  • Products purchased during clearance/final-sale promotions, unless the product is defective, damaged or incorrectly supplied.

3. Damaged Products

If your order arrives damaged, please:

  1. Take clear photographs of the outer packaging.

  2. Take clear photographs/videos of the damaged product.

  3. Keep the original packaging and shipping materials.

  4. Contact us within 48 hours of delivery.

Our team will review the submitted information and may arrange a replacement, repair, refund or other appropriate resolution depending on the nature of the issue.

Please do not dispose of the damaged product or packaging until the return/replacement process has been completed.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery with your order number and photographs of the product received.

After verification, JP Planters may arrange a replacement or refund, as applicable. Where the error is attributable to JP Planters, the applicable return shipping cost will be borne by us.

5. Replacement Policy

Where a product is eligible for replacement, we will attempt to provide the same product or an equivalent replacement, subject to availability.

If the exact product is unavailable, we may offer:

  • An alternative product of comparable value; or

  • A refund, as applicable.

Replacement timelines may vary depending on product availability, location and logistics.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable refund will be processed to the original payment method or through another appropriate method permitted by the payment system.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

For approved refunds, JP Planters will process the refund within the applicable timeframe after the return/refund has been approved.

7. Return Shipping Charges

If the return is due to:

  • A damaged product received;

  • A defective product;

  • A wrong product supplied by JP Planters; or

  • A verified issue attributable to JP Planters,

the applicable return shipping cost will generally be borne by JP Planters.

For other returns approved at our discretion, the customer may be responsible for applicable return shipping charges.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it and issue an applicable refund.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to the applicable return policy.

Customized or specially manufactured orders may not be cancellable once production has started.

9. Inspection of Returned Products

All returned products are subject to inspection.

A refund or replacement may be refused where inspection establishes that the product:

  • Was damaged after delivery;

  • Was used improperly;

  • Was modified or altered;

  • Has been intentionally damaged;

  • Does not match the product originally supplied; or

  • Is returned outside the applicable return period.

This does not affect your rights in relation to products that are defective, damaged, incorrectly supplied or otherwise covered by applicable consumer protection laws.

10. Natural Variations in FRP Products

JP Planters manufactures FRP products, and certain products may be handmade or finished individually.

Minor variations in:

  • Colour,

  • Texture,

  • Surface finish,

  • Paint finish,

  • Pattern,

  • Dimensions within reasonable manufacturing tolerance,

may occur and may not necessarily constitute a defect.

However, if you believe the product has a significant manufacturing defect or is materially different from the product advertised, please contact us so that we can review the issue.

11. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

  • Order number

  • Customer name

  • Registered phone number/email address

  • Product name

  • Reason for return

  • Clear photographs of the product

  • Unboxing video, where applicable

  • Photographs of the outer packaging, where applicable

Contact Us

JP Planters

Website: www.jpplanters.com

For return/refund assistance, please contact us through the contact details provided on our website.

Please mention "Return/Refund Request" in the subject line or message.

12. Important Notice

JP Planters reserves the right to verify every return, replacement and refund request before approving it.

Nothing in this policy is intended to limit or exclude any rights available to consumers under applicable Indian consumer protection laws.

Where applicable, JP Planters will comply with the requirements of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended or applicable from time to time.

By placing an order on www.jpplanters.com, customers acknowledge that they have read and understood this Refund & Return Policy.